Email Support
Send us a message and we’ll respond within one business day.
Email support [email protected]Customer Support
Contact Gucci Accessories
We’re here to help with orders, returns, shipping, and product questions. Average reply time: under 24 hours.
- Hours: Mon–Fri 9:00–18:00 ET
- Email: [email protected]
- Showroom: 415 W 13th St, New York, NY
Send us a message
Complete the form and our team will follow up by email.
Frequently asked questions
What are your shipping times?
Orders typically ship within 1–2 business days. Delivery takes 2–5 business days depending on your location and chosen method. You’ll receive a tracking email when your order ships. Learn more in our Shipping Information.
How do I start a return or exchange?
Eligible items can be returned within 14 days of delivery in original condition and packaging. Start by contacting us with your order number and reason for return. For full details, visit our Refund & Returns Policy.
Do you offer repairs or warranty support?
We can assist with warranty queries and product care guidance. Provide photos and a description via the contact form under “Warranty & repairs.” Our team will review and follow up with the next steps.
Can I change or cancel my order?
We process orders quickly, but if you contact us within a short window after purchase, we’ll do our best to assist. Have your order number ready for faster support.
How do I know my sunglasses will fit me?
Check the product measurements and fit notes on the product page. If you’re unsure, contact us with details of your current pair’s sizing and we’ll advise compatible frames.
Do you ship internationally?
Currently, our primary area of service is the United States. For special requests, contact Customer Support.
Visit our showroom
415 W 13th St, New York, NY 10014, USA — By appointment